After a huge traffic jam, some snooty blue-blazered-khaki-panted jerk cutting me off at the rental car agency, a contract with an option listed that I did not select, and a security line backed up to the airport entrance I did not have the patience to deal with that sneering airline lounge hostess yet again. She certainly was not hired for her charm.
Fortunately, the very direct question, "May I have your name?" did the trick...
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